TERM & CONDITIONS OF USE

  • PAYMENT

Prices are in euros. We use an automatic converter from dollar to dirhams,   ajusted weekly. 

We accept Visa & Mastercard, and we ship immediately after receiving payment. 

  • HANDLING TIME

We need 2/3 days of handling time for organising the packaging and shipping (working days only)

  • SHIPPING TIMES

Rugs and other products ship safely and securely from Marrakech, Morocco

We propose DHL or the regular Post office

Transit time through DHL is around 2/ 4 days. 

Transit time through the post office is around 2 weeks. 

  • RETURNS

We advise our clients to carefully check the rug or article before purchasing, to look well at the pictures, the product description. Please feel free to ask questions by mail, telephone : + 212 524 33 23 42 , whatsapp: + 212 661 33 25 92

Many of the products are old or vintage and have been made for personal use, so they might show some irregularities in length, dissymetries in borders (one braid of fringe could be missing).

All rugs are carefully cleaned and repaired, but occasionally some small spots stains might remain. S  some fringes might be irregular. Keep in mind that this is the charm of hand made products. 

Unless items are damaged during shipping, all sales are final. Please ask as many questions as you deem needed before buying and review photos carefully.

  • CUSTOMS DUTIES & TAXES

Please undertsand that all import duties, taxes and charges are the buyer’s responsibility and are not included in the quoted sale price of the rug.

USA : no duty taxes and no VAT applied on  handycraft product made in Morocco

EUROPE : no duty taxes on  handycraft made in Morocco, please VAT alone apply.